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call center industry is considered as one of the most successful industries in the Philippines. Though not yet the largest, its massive growth within less than a decade gave it the name as the Sunshine Industry of the Philippines. So what are the reasons why the call center industry of the Philippines had grown so much successful in only a few years?
From Humble Beginnings to Success
According to industry experts, the call center industry of the Philippines was first known as plain providers of email response and managing services to different business and companies in the Philippines,Jordan 5 Grape. Eventually, the scope of their services grew to include a number of new services including almost all types of customer relation services,Grape 5s.
Some recognized call center services which were introduced in the Philippines include from travel services, technical support, education, customer care, financial services, and Order taking services. Because of this, many call center agencies became even more in-demand in the market,Jordan 5 For Sale, particularly because of the services they offer to different companies,http://www.grape5s.net.
Eventually, the industry had grown along with the growth of new call center agencies and companies in the Philippines. A popular example of a call center company includes Magellan Call Center, a call center which was introduced in 2005 and is today’s prominent call center companies of the Philippines.
Expansion of the Call Center Industry
Because of the growing demands, many call center companies and agencies were established throughout the Philippines, particularly in Metro Manila. However, other than the number of call center companies, their services have also grown from a simple customer relation service such as Order taking services, to a more business-to-business approach. These services include online business to customer support and online business to business support.
Because of these rapid expansions, the call center industry of the Philippines became one of the most competitive markets in Asia. And because of this, many offshore companies have visited the Philippines to outsource their call center services to call center companies in the Philippines.
Call center companies such as Magellan Call Center gained a lot of success by offering their Order taking services or any other customer relation and business services to these foreign companies. This added to the Philippines’ competence in terms of providing the best call center services in all of Asia.
Effects of Global Recession
Global Recession had made a significant impact in the Philippines’ call center industry. Due to the economic downturn in United States (where the outsourcing industry’s revenue came from), many call center companies in the Philippines have closed down, and that only few potential investors are surveying for outsourcing sites.
Today, the call center industry have steadily picked up its pace in the market. And according to many industry experts, the industry will shine again in a few years.
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